Question 1

What is your cancellation policy?

Accepted Answer

Under the Ontario Consumer Protection Act, clients have a 10-day cooling-off period after receiving a signed copy of the agreement to cancel the contract for any reason without penalty. If a cancellation request is made within this 10-day period, any payments made will be refunded in accordance with applicable laws. After the 10-day cooling-off period, cancellations are subject to the terms and conditions outlined in the membership or service agreement.

Question 2

Is there free parking?

Accepted Answer

Yes. OXYGEN offers complimentary parking with over 50 available spaces conveniently located outside the front door of the facility.

Question 3

Can I try before I commit?

Accepted Answer

Absolutely yes. We welcome new visitors to experience OXYGEN before deciding. Depending on availability, we will do our best to schedule a trial visit and detailed consultation to explore the facility, meet our team, and find out more about how our experts can help you become healthier.

Question 4

Do you have locker rooms and showers?

Accepted Answer

Yes. We provide clean private lockers, shower facilities, and sauna so members can freshen up before or after their workouts.

Question 5

Are group classes included in the membership?

Accepted Answer

OXYGEN offers two types of membership options. Some memberships may include group classes, while others focus on open gym access and individual training flexibility. Our team will be happy to explain the options and help you select the membership that works best for you.

Question 6

What are your operating hours?

Accepted Answer

Monday through Friday: 9:00 AM to 12:00 AM. Saturday and Sunday: 9:00 AM to 9:00 PM.

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